Veterinary Client Service Representative Position

4 weeks ago


Bowie, Maryland, United States Ethos Veterinary Health Full time

About Us: Dogs and Cats ER & Specialty in Bowie, MD is a 24/7 state-of-the-art veterinary hospital committed to fostering a culture built on Compassion, Collaboration, Education, and Integrity. As a teaching hospital with seven specialist departments, we offer unparalleled opportunities for continuous growth and career advancement.

Our Work Environment:

  • We utilize cutting-edge technology, including a fully integrated in-house laboratory, digital radiography, ultrasound, on-site CT and MRI, video endoscopy, cystoscopy, laparoscopy, fluoroscopy, climate-controlled oxygen therapy, and a telemetric ECG system.
  • We offer a Wellness Program and the support of a full-time, on-site veterinary social worker who understands and addresses the unique mental health challenges faced by veterinary professionals.
  • We provide a Professional Growth and Skill Enhancement Program designed to empower individuals with the tools and resources they need to achieve their career aspirations and continually develop their skills.

Job Requirements:

  • Minimum of 1 year of experience in a receptionist setting.
  • Demonstrated excellence in communication skills.
  • Availability for nights, weekends, holidays, and limited on-call duties.
  • Strong desire to learn and grow in the role.
  • Ability to work efficiently and independently in a fast-paced, high-intensity environment.

Required Skills:

  • Shares our commitment to our mission, vision, and values.
  • Enthusiastic and compassionate nature, providing an excellent experience for clients.
  • Ability to interpret meows, barks, and chirps.
  • Experience working within large teams.
  • Basic computer skills with proficiency in Microsoft Word and Outlook email.
  • Proficient in managing multi-line phone systems for efficient communication.
  • Knowledge of EzyVet and Smartflow software platforms is a plus.
  • Prior experience in the veterinary industry is preferred.

Schedule:

  • 8-Hour Shift.
  • 10-Hour Shift.
  • Day Shift.
  • Weekends.
  • Holidays.
  • On Call (limited).
  • Overnight Shift (limited).
  • Swing Shift.

Pay Range:

  • $20.00 per hour.

Benefits:

  • Health, Dental & Vision Insurance.
  • Paid Time Off & Wellness Time Off & Sick Leave.
  • Wellness Program.
  • Life Insurance.


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