Senior Systems Management Analyst

3 weeks ago

Worcester, Massachusetts, United States Optum Full time
Optum IT Professional

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team is dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data and they need to feel their best.

The Senior Systems Management Analyst works closely with a team of IT professionals in support of Reliant Medical Group's Epic Electronic Health Record (EHR) and Optimization Team. This role supports clinical and optimization projects as they roll up to the overall organizational goals, ensuring the successful delivery of goals and initiatives in the area of clinical Epic support.

Key Responsibilities:
  • Reviews and evaluates feasibility studies and prepares recommendations based on in-depth knowledge of problems and potential solutions
  • Provides analytical support in the conceptualization, development and implementation of multiple, inter-linked systems and programs
  • Plans, designs, and installs integrated computer systems to support management control and decision-making activities
  • Understands the necessary Change Management processes to include maintaining and properly updating all testing and training environments
  • Performs functions with the appropriate caution on Production machines whether at menu level or programmer access level
  • Defines requirements for improving or replacing systems. Studies information needs for current and planned management functions and analyzes sources of required data and methods. Reviews detailed design specifications and recommends modifications as needed
  • Assists users with day-to-day problems occurring in programs or databases. Corrects errors by making appropriate changes and then ensuring the desired results are produced before user testing
  • Independently utilizes online and written materials as well as professional experience to determine application and programming solutions for organizational challenges. Actively investigates and pursues solutions that are outside the realm of previous experience
  • Supports project team during go live
  • Demonstrates the ability to create own test data to perform independent testing and verification
  • Sets standards for naming and numbering conventions
  • Performs independently as the lead for production issues, conference calls and project escalations
  • Complies with health and safety requirements and with regulatory agencies such as DPH, etc.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. Our company values diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.

Required Qualifications:

  • Epic certification (EpicCare Ambulatory)
  • 5+ years of experience in programming and/or analysis experience

Preferred Qualifications:

  • Bachelor's degree in Computer Science, IT, Engineering or related field
  • Epic certification (Order Transmittal, Healthy Planet, Cogito (Reporting Workbench, Dashboards, Slicer/Dicer)
  • 3+ years of experience with healthcare analytics

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