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Customer Service Representative

2 months ago

Denver, Colorado, United States Planet Fitness - PF Baseline Fitness Full time
Job Overview

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Planet Fitness - PF Baseline Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to members' accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Preferred experience in customer service.
  • Basic Computer Proficiency: Basic computer skills are required.
  • Fitness and Health: A passion for fitness and health is essential.
  • Attitude and Punctuality: Upbeat and positive attitude, with a strong emphasis on punctuality and reliability.
  • Communication Skills: Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking and Lifting: Continual talking in person or on the phone during shift, with occasional lifting up to 50 lbs.
Benefits
  • Employee Recognition Program: Opportunities for recognition and rewards.
  • Advancement Opportunities: Opportunities for career growth and advancement.

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness