Customer Experience Representative

6 days ago


Dallas, Texas, United States Graybar Full time

Job Summary:

We are seeking a highly motivated Customer Experience Representative to join our team. This role is responsible for providing exceptional customer service, ensuring timely and professional handling of customer inquiries, and promoting Graybar's products and services.

About Us:

At Graybar, we pride ourselves on our comprehensive benefits package and employee stock ownership plan. Our employees enjoy multiple plan options for medical, dental, vision, and prescription drug benefits, as well as life insurance coverage, flexible spending accounts, disability benefits, profit sharing plans, 401(k) savings plans, paid vacation and sick days, paid holidays, community time off, predictable work schedules, and an employee recognition program.

Key Responsibilities:

  • Ensure every customer experience is top-notch in quality
  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues
  • Take an active role in selling Graybar goods and services on inbound calls
  • Provide support on product selection and application
  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit, and claims

Requirements:

  • Strong communication skills
  • A passion for customer service
  • Ability to handle a variety of customer situations with enthusiasm and tact
  • 2+ years of experience preferred
  • High school education
  • 2-year or 4-year degree preferred

Compensation Details:

The estimated salary for this position is $23.00 per hour, depending on experience.



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