Veterinary Client Service Representative
6 days ago
We are seeking a highly skilled and compassionate Client Service Representative to join our team at Heartland Veterinary Partners LLC. As a Client Service Representative, you will be the first point of contact for our clients and will play a critical role in providing exceptional customer service and ensuring a positive experience for our clients and their pets.
Key Responsibilities- Provide exceptional customer service to clients and their pets, responding to their needs and concerns in a timely and professional manner.
- Manage practice reception, including answering phones, greeting clients, and handling client correspondence.
- Maintain accurate and up-to-date client records, including medical history, vaccination records, and contact information.
- Assist with scheduling appointments, preparing client correspondence, and performing other administrative tasks as needed.
- Collaborate with veterinarians and other team members to ensure seamless communication and coordination of care.
- Stay up-to-date on practice policies, procedures, and protocols to ensure compliance and quality care.
- High school diploma or equivalent required; veterinary experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients, veterinarians, and other team members.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Basic computer skills, including proficiency in practice management software.
- Ability to work a flexible schedule, including weekends and holidays.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Flexible scheduling and work-life balance.
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