Veterinary Client Service Representative

6 days ago


Kingdom City, Missouri, United States Heartland Veterinary Partners LLC Full time
Job Summary

We are seeking a highly skilled and compassionate Client Service Representative to join our team at Heartland Veterinary Partners LLC. As a Client Service Representative, you will be the first point of contact for our clients and will play a critical role in providing exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Provide exceptional customer service to clients and their pets, responding to their needs and concerns in a timely and professional manner.
  • Manage practice reception, including answering phones, greeting clients, and handling client correspondence.
  • Maintain accurate and up-to-date client records, including medical history, vaccination records, and contact information.
  • Assist with scheduling appointments, preparing client correspondence, and performing other administrative tasks as needed.
  • Collaborate with veterinarians and other team members to ensure seamless communication and coordination of care.
  • Stay up-to-date on practice policies, procedures, and protocols to ensure compliance and quality care.
Requirements
  • High school diploma or equivalent required; veterinary experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, veterinarians, and other team members.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, including proficiency in practice management software.
  • Ability to work a flexible schedule, including weekends and holidays.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • Flexible scheduling and work-life balance.


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