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Customer Service Liaison Position

1 week ago

Rapid City, South Dakota, United States Jeff Johnson - State Farm Agent Full time
Job Overview

We are seeking a highly motivated Customer Relations Representative to join our team at Jeff Johnson - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.


Key Responsibilities

Establishing Customer Relationships: You will be responsible for building and maintaining strong relationships with customers, responding to their inquiries, and following up as needed to ensure their satisfaction.

Providing Exceptional Customer Service: You will provide prompt, accurate, and friendly service to customers, addressing their queries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Educating Customers: You will use a customer-focused, needs-based review process to educate customers about insurance options, empowering them to make informed decisions.

Effective Communication: You will utilize exemplary communication skills to efficiently meet the needs of customers while promoting the development of our business.


Required Skills and Qualifications

Candidate Requirements:

  • Dedicated to providing exceptional customer service
  • Able to effectively relate to customers, answer their questions, and anticipate their needs
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving

Benefits

Compensation and Growth Opportunities: You will receive hourly pay plus commission/bonus, along with opportunities for advancement within the office.

Paid Time Off and Health Benefits: Enjoy paid time off (vacation and personal/sick days) and health benefits, allowing you to maintain a healthy work-life balance.

Career-Building Experience: This position offers valuable career-building experience, enabling you to develop new skills and advance your career.