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Sales Associate

2 months ago

Matthews, North Carolina, United States Food Lion Full time
Job Title: PT Sales Associate Cashier

At Food Lion, we're committed to providing an easy, fresh, and affordable shopping experience to our customers. As a PT Sales Associate Cashier, you'll play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience.

Key Responsibilities:
  • Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual.
  • Maximize sales through excellent customer service and ensure a positive shopping experience.
  • Unload customers' groceries from cart to belt, check the bottom of every cart, and follow correct bagging procedures.
  • Scan customers' orders, handle payment transactions, and follow procedures for refunds and error correction.
  • Identify customers needing assistance and offer to take their order to their car.
  • Maintain alertness and call for assistance when needed to service customers per service standards.
  • Check prices quickly and accurately, and be courteous and helpful to other associates.
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code.
  • Retrieve shopping carts from the parking lot and cart corrals, and ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Adhere to all company guidelines, policies, and standard practices, and observe and correct all unsafe conditions that could cause associate or customer accidents.
Requirements:
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements:
  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.