Valet Parking Associate

1 month ago


Milwaukee, Wisconsin, United States Towne Park Full time
About Towne Park

Towne Park is a leading provider of hospitality services, dedicated to creating exceptional experiences for patients, visitors, and guests. Our commitment to delivering smiles is at the heart of everything we do.

Job Summary

The Guest Service Associate is a key member of our team, responsible for providing attentive, friendly, and efficient hospitality services to our guests. This role involves parking and retrieving guest vehicles in a prompt and safe manner, as well as assisting with luggage and other guest needs.

Key Responsibilities
  • Maintain a pleasant and professional demeanor with all guests, co-workers, and clients.
  • Use salutation of the day and welcome guests to the location, practicing proper Towne Park phone etiquette.
  • Park and retrieve vehicles while driving slowly and cautiously, assisting guests with bell services and luggage storage as needed.
  • Assist guests with directions, taxis, reservations, and other inquiries, providing information about outlets, meeting rooms, and amenities.
  • Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
  • Explain parking rates and retrieval procedures to guests upon arrival, issuing claim checks and collecting revenue as needed.
Requirements
  • High school diploma or general education degree (GED)
  • Valid driver's license and clean driving record
  • At least 18 years of age and able to pass a criminal background and drug screen
  • One month related experience and/or training, or equivalent combination of education and experience
Working Conditions and Physical Demands

The Guest Service Associate will work outdoors for extended periods, including up to the entire duration of the shift. Employees are subject to environmental conditions, including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 5% may be required.



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