Desktop Support Specialist

4 days ago


Pittsfield, Massachusetts, United States NTT DATA Full time

About the Role:

We are seeking a skilled Desktop Support Specialist to join our team in Pittsfield, Massachusetts. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for desktop computers, laptops, printers, and associated peripherals.

Key Responsibilities:

  • Provide primary technical support and maintenance for desktop computers, laptops, printers, and associated peripherals.
  • Install, configure, and troubleshoot hardware and software issues.
  • Perform routine maintenance tasks, such as cleaning and dusting computer equipment.
  • Respond to customer inquiries and provide technical assistance via phone, email, or in-person.
  • Collaborate with other teams to resolve complex technical issues.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • At least 3 years of experience in desktop support or related field.
  • Proven track record of providing excellent customer service.
  • Familiarity with Windows operating system and software applications.
  • Able to work effectively in a fast-paced environment.

Preferred Qualifications:

  • Certification in A+ or equivalent.
  • Experience with Mac computers and AV systems.
  • Knowledge of networking fundamentals.

Salary: $30 per hour.

Benefits: Our company offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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