Windows Operating System Support Specialist

1 week ago


Pittsfield, Massachusetts, United States NTT DATA Full time

About the Role:

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This position involves working as a Desktop Support Specialist for Windows operating systems. The ideal candidate should have extensive knowledge of hardware and software products, including desktops, laptops, printers, and networking equipment.

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Responsibilities:

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  • Providing on-site integration of company and multi-vendor systems solutions
  • Installing, configuring, maintaining, troubleshooting, and repairing desktops, laptops, printers, and associated peripherals
  • Serving as a liaison with clients on administrative and technical matters
  • Executing service delivery according to client policies and procedures
  • Coordinating with end-users on expectations and availability to conduct services
  • Identifying potential issues that could adversely impact end-user experience and following through on action steps
  • Using advanced tools and technical knowledge to remediate client problems and conduct scheduled installations
  • Providing technical feedback on technical process issues to improve overall service delivery
  • Escalating to lead or manager according to client service management processes on issues that impact a client end-user and/or entire operation at site
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Requirements:

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  • 3+ years of experience in servicing/deploying computer equipment
  • Must have proven customer service background
  • Experience in a Windows operating system environment
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Certification in various hardware platforms may optionally be required for servicing hardware issues
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Compensation:

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The estimated salary for this role is approximately $30/hour based on national averages and industry standards.

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About NTT DATA:

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NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

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Benefits:

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As an employee of NTT DATA, you can expect a range of benefits, including access to cutting-edge technology, opportunities for career growth and development, and a collaborative work environment.



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