Windows Operating System Support Specialist
1 week ago
About the Role:
">This position involves working as a Desktop Support Specialist for Windows operating systems. The ideal candidate should have extensive knowledge of hardware and software products, including desktops, laptops, printers, and networking equipment.
">Responsibilities:
">- Providing on-site integration of company and multi-vendor systems solutions
- Installing, configuring, maintaining, troubleshooting, and repairing desktops, laptops, printers, and associated peripherals
- Serving as a liaison with clients on administrative and technical matters
- Executing service delivery according to client policies and procedures
- Coordinating with end-users on expectations and availability to conduct services
- Identifying potential issues that could adversely impact end-user experience and following through on action steps
- Using advanced tools and technical knowledge to remediate client problems and conduct scheduled installations
- Providing technical feedback on technical process issues to improve overall service delivery
- Escalating to lead or manager according to client service management processes on issues that impact a client end-user and/or entire operation at site
Requirements:
">- 3+ years of experience in servicing/deploying computer equipment
- Must have proven customer service background
- Experience in a Windows operating system environment
- Able to comprehend and follow verbal and written technical instructions and scripts
- Certification in various hardware platforms may optionally be required for servicing hardware issues
Compensation:
">The estimated salary for this role is approximately $30/hour based on national averages and industry standards.
">About NTT DATA:
">NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
">Benefits:
">As an employee of NTT DATA, you can expect a range of benefits, including access to cutting-edge technology, opportunities for career growth and development, and a collaborative work environment.
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