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Resident Service Technician

2 months ago

Atlanta, Georgia, United States Bell and Howell Full time
Job Summary

The Customer Service Engineer serves as the primary point of contact for technical and service-related issues on a wide range of industrial, robotic, and printing equipment. This role requires strong analytical and problem-solving skills to diagnose electronic, mechanical, software, and system failures using established procedures.

Key Responsibilities
  • Install, troubleshoot, and repair industrial products, including printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, and robotics.
  • Schedule and perform regular predictive/preventive maintenance inspections on equipment to ensure optimal performance and minimize downtime.
  • Provide technical support to customers by managing parts inventory, customer service calls, and preventative maintenance schedules.
  • Foster positive customer relationships and a high degree of customer satisfaction by communicating effectively with customers and acting as a liaison between the customer and other departments/functions of the company.
  • May be required to provide on-call level of service up to seven (7) days a week, twenty-four (24) hours a day for emergency customer assistance.
Requirements
  • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.
  • Strong electronics and mechanical background, understanding of computer program functionality, and software troubleshooting skills.
  • Ability to work in a controlled office, retail, and manufacturing environment with acceptable noise levels and use of standard and specialized hand, power, and diagnostic tools and measuring equipment.
Physical Requirements
  • Ability to lift up to seventy (70) pounds.
  • Requires walking and standing, using hands to feel objects, reaching, and balance.
  • Ability to work in small, cramped areas and elevated environments up to twenty (20) feet.
Equal Opportunity Employer

Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state, or local law.