Team Lead Member
4 weeks ago
Job Summary
As a Team Lead for Member Services, you will be responsible for assisting management with the supervision of associates in assigned areas of responsibility. This includes assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance to associates on member service approaches and techniques.
Key Responsibilities
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts, and encourage membership renewals.
• Participate in sales and marketing events, complete and maintain marketing recaps, and strive to meet membership goals.
• Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and locating merchandise.
Requirements
• 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.
• Must be 18 years of age or older.
About Sam's Club
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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