Breakfast Attendant

We are seeking a highly motivated and detail-oriented Breakfast Attendant to join our Food and Beverage Team at the Embassy Suites by Hilton Bethesda. As a Breakfast Attendant, you will be responsible for ensuring a high-quality dining experience for our guests, including excellence in guest satisfaction, food quality, and service.

• Prepare and Serve Breakfast: Prepare breakfast food and beverage items, set out all hot and cold food items, and replenish all food and beverage items during the meal period.
• Maintain Cleanliness and Sanitation: Keep all tables bussed and cleaned throughout the entire time breakfast and happy hour are open, ensure all tables are properly cleaned, and the dining area is vacuumed.
• Receive and Unpack Food Vendors: Receive and unpack items as they arrive from food vendors, date all items as they arrive, and pack them according to safety standards practicing FIFO (First in first out).
• Provide Excellent Guest Service: Greet each guest as they arrive for breakfast, assist with service if required, and replenish coffee as time permits.
• Build Rapport with Guests: Build rapport with all guests at all times, solve problems when able, and report any complaints or issues immediately to management for resolution.
• Learn about Hotel Guests: Learn about the hotel's guests through conversations, to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel's guests per day.
• Pass on Sales Leads: Pass on any sales leads on a daily basis that are obtained during discussions with guests to management.
• Maintain a Clean Breakfast Area: Maintain a clean breakfast area, store food, and remove all trash. Take trash out to the dumpster as needed.
• Continuously Improve Breakfast Appeal: Continuously look for cost-effective ways to improve breakfast appeal.
• Maintain Safety Equipment and Emergency Procedures: Assist the department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
• Provide Excellent Customer Service: Maintain a friendly, cheerful, and courteous manner at all times.

We are looking for a candidate with:

• High School Education or Equivalent
• Previous Experience in a Similar Position (3 months or longer)
• Mathematical Aptitude and knowledge of safe food handling processes
• Excellent Communication Skills (oral and written)
• Ability to Work in a Fast-Paced Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting and Carrying: Lifting trays, dish racks, glass racks, etc. (lbs.)
• Pushing and Pulling: Pushing carts, Queen Marys, hotbox, portable bar (lbs.)
• Standing and Walking: Continuous standing required to service guest functions; 100% of the time scheduled
• Climbing: Climbing approximately 12 steps (20% of 8 hours)
• Visual and Auditory Abilities: Must have moderate comprehension and literacy to read use records and all special requests