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Service Technician

2 months ago

Katy, Texas, United States D.R. Horton Full time
About the Role

We are seeking a highly skilled Service Technician - Property Management to join our team at D.R. Horton, Inc. As a key member of our multifamily development division, DHI Communities, you will play a critical role in maintaining our Build-To-Rent communities and delivering exceptional customer satisfaction.

Key Responsibilities
  • Evaluate resident repair issues to determine if they are warrantable items
  • Complete assigned work orders generated from resident requests for service, as well as routine upkeep of the community by diagnosing the source or cause of a defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements
  • Complete the make-ready process to prepare vacant homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, and obtaining supplies and materials
  • Perform necessary repairs to homes such as (but not limited to) carpentry work, drywall, texture repair and painting
  • Schedule and manage subcontractors to make designated warranty and make ready/turn repairs
  • Certify warranty work is completed within contractor obligations
  • Follow up with homeowners to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met. Solicit online reviews to increase profit of company
  • Process charge-back documentation and invoices
  • Maintain an essential and necessary inventory of parts and supplies needed to perform customary work
  • Register and track warranty status for all applicable items
  • Complete construction walks on ready homes, ensuring the highest quality standards are met, using checklists to document items to rectify and sign-off on acceptance as management representative
  • Field emergency service calls when on call during nights and weekends
  • Manage the move-out turn process. Including the physical move-out and exchange of keys, identifying repairs, turn cost estimates, and vendor selection
  • Conduct move in and out orientation process including condition of home and arranges for any work to be done as identified during move in inspection
  • Maintain the grounds, common areas, and amenities. Some examples include picking up trash and debris, pressure-washing, performing general cleaning, and painting curbs and signage
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Effectively communicate with various support teams to ensure quality documentation, reporting and community performance
  • Ability to work overtime and be on-call for emergency services after hours
Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. You will also need to be able to lift up to 50 pounds and work in a fast-paced environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.