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Geek Squad Senior Agent

2 months ago


South Elgin, Illinois, United States Best Buy Full time
Job Summary

We are seeking a highly skilled and experienced Technical Team Lead to join our team at Best Buy. As a Senior Technical Specialist, you will be responsible for leading a team of technical experts in delivering exceptional customer experiences.

Key Responsibilities
  • Customer Experience: Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to customer needs.
  • Team Leadership: Assist the Geek Squad Manager in assigning staff for client assistance, diagnosis, repair, service, and follow-up.
  • Communication: Communicate department goals and other pertinent company information to team members in a clear, accurate, and timely manner.
  • Problem-Solving: Work with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals.
  • Coaching and Development: Provide ongoing coaching and act as a consultant to team members and other store personnel as needed to achieve goals and high standards of customer service.
Basic Qualifications
  • Technical Expertise: One year of experience in diagnosing and repairing PCs or consumer electronics.
  • Customer Service: One year of customer service experience.
  • Leadership Experience: One year of leadership experience including coaching, training, and recognition.

Best Buy is an equal opportunity employer.