Shift Supervisor at Starbucks

1 day ago


Hollywood, Florida, United States Starbucks Full time
About the Role

We are seeking a highly motivated and experienced Shift Supervisor to join our team at Starbucks. As a Shift Supervisor, you will play a key role in ensuring the smooth operation of our stores during scheduled shifts.

Your primary responsibilities will include deploying partners, delegating tasks, and maintaining a high level of customer satisfaction. You will also be responsible for modeling and acting in accordance with Starbucks' guiding principles.

Our ideal candidate will have one year of customer service experience in a retail or restaurant environment, with strong communication and leadership skills. If you are a results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities
  • Leadership: Assist the store manager in executing store operations during scheduled shifts, deploy partners, and delegate tasks effectively.
  • Customer Satisfaction: Anticipate customer needs, communicate information to the manager, and maintain a calm demeanor during periods of high volume or unusual events.
  • New Partner Training: Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Team Management: Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Operational Excellence: Execute store operations during scheduled shifts, organized closing and opening duties, and follow all operational policies and procedures.
Requirements
  • Candidates should have: One year of customer service experience in a retail or restaurant environment, six months of experience in a position that required constant interacting with and fulfilling the requests of customers, and at least six months of delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.
  • Preferred Qualifications: High school diploma or equivalent, ability to work flexible hours, including early mornings, evenings, weekends, nights, and/or holidays, and meet store operating policies and standards.


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