Geriatric Care Advisor, Expert Guidance

1 month ago

Austin, Texas, United States The Helper Bees Full time
About The Helper Bees

The Helper Bees is a pioneering organization dedicated to empowering older adults and their families in their search for quality, affordable in-home care providers. Our mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

Job Summary

We are seeking a highly skilled and compassionate Senior Care Advisor, Expert Guidance to join our team. As a key member of our care management program, you will play a crucial role in researching, assessing, and planning interventions to support clients facing social, emotional, economic, and environmental challenges.

Key Responsibilities
  • Communicate with clients and their families to build a rapport and understanding of the caregiver journey, helping to identify barriers to aging in place successfully and reducing out of pocket expenses through phone and email.
  • Be skilled in motivational interviewing techniques to successfully interview and engage individuals with differing levels of health needs.
  • Document communication and intervention activity accurately and consistently.
  • Serve as an expert in care management, the caregiver journey, care coordination, and resource management and navigation.
  • Work with our development team to improve care management tools and systems.
  • Serve as a mentor and SME to new and junior team members.
  • Effectively manage caseloads and hit touchpoint goals for outreach at each engagement level.
Requirements
  • Strong background in and real-world geriatric case management or coordination experience required.
  • Experience in one or more of the following areas highly preferred: Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, Volunteer Work.
  • 1 year of relevant experience in a customer service or similar role preferred.
  • High Volume Call Center experience is a plus.
  • Bachelor degree in Psychology or Social Work preferred.
What We Offer

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

We provide reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

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