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Client Engagement and Order Processing Associate

2 months ago

SaintPriestPalus, Nouvelle-Aquitaine, United States CHT USA Inc. Full time
Client Engagement and Order Processing Associate

The Client Engagement and Order Processing Associate plays a crucial role in supporting clients with their inquiries, order submissions, and product-related requests. This position serves as a vital link between clients and internal teams, necessitating exceptional communication and organizational abilities.

Key Responsibilities
  • Engage with clients through various communication channels including phone, email, and face-to-face interactions
  • Provide timely responses to client inquiries and assist with their requests
  • Collaborate with internal departments to guarantee prompt product delivery
  • Establish new client accounts and manage database information
  • Handle order processing, documentation, and applications
  • Adhere to company policies and operational procedures
Qualifications
  • High School diploma or equivalent educational background
  • 1-3 years of experience in customer service
  • Familiarity with ERP systems is advantageous
  • Proficient in Microsoft Office Suite
  • Knowledge of ERP solutions is a plus
Essential Skills
  • Capability to work autonomously and efficiently manage tasks
  • Excellent interpersonal and communication skills
  • Strong problem-solving and innovative thinking skills
  • Effective time management and organizational capabilities
  • Willingness to learn and collaborate with diverse teams