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Product Manager
2 months ago
Cognizant is a leading professional services company that helps clients transform their business, operating, and technology models for the digital era. Our unique industry-based, consultative approach enables clients to envision, build, and run more innovative and efficient businesses.
Job SummaryWe are seeking a seasoned Product Manager specializing in Store Operations, Point of Sale (POS), Payments, Omnichannel, and Order Management. The ideal candidate will possess a robust background in store systems such as POS, WFM, Shrink, Inventory, and Order management solutions with a grasp of backend retail ERP systems.
Key Responsibilities- Comprehend, analyze, and convey business requirements to align with store systems, order management, and CX Product owners and development teams.
- Collaborate with key business stakeholders to offer recommendations and suggestions for optimizing business processes and applications in Store Ops, Omnichannel, and CX space.
- Gather, define, analyze, and validate business requirements and business rules, scope, functional, non-functional requirements, source to target mappings, and user acceptance criteria to ensure the fulfillment of business needs.
- Define user personas, journey maps, business process maps, and identify process improvement opportunities.
- Monitor project progress by tracking key milestones, phases, and elements within a given sprint and recommend iteration deliveries.
- 10+ years of prior experience with Store Operations, POS, Payments, and retail store systems.
- Experience with end-to-end implementation of POS, self-checkout, store inventory, labor management, and preferably shrink management.
- Experience with some of the leading store solutions such as Oracle, Aptos, GK POS, Microsoft Dynamics, etc.
- Experience with some of the leading OMS solutions such as IBM, Manhattan, etc.
- Ability to work independently and take initiative without close supervision or guidance.
- Demonstrated creative and innovative 'out of the box' thinking.
- Proven ability to establish relationships and build strong credibility with business teams, executive stakeholders, and external partners.
- Some travel will be required.
- Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).
- This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
- Medical/Dental/Vision/Life Insurance.
- Paid holidays plus Paid Time Off.
- Long-term/Short-term Disability.
- Employee Stock Purchase Plan.