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Customer Service Ambassador

2 months ago

Pewaukee, Wisconsin, United States Waukesha State Bank Company Full time

Job Summary:

Waukesha State Bank, a leading community bank in Wisconsin, is seeking a skilled Floating Customer Service Representative to join our East Region team. As a key member of our customer service team, you will be responsible for building strong relationships with customers, providing exceptional service, and driving customer satisfaction.

Key Responsibilities:

  • Build and maintain strong relationships with customers through personalized service and proactive communication.
  • Provide accurate and timely assistance to customers, addressing their banking needs and resolving issues in a professional and courteous manner.
  • Collaborate with the new accounts team to ensure seamless onboarding and account management.
  • Model accuracy, organization, and attention-to-detail for the new account team and teller staff.
  • Travel between branch offices on the east side of Waukesha County to provide in-person service to customers.

What We Offer:

  • A competitive salary and premium mileage reimbursement for travel between branch offices.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional customer service.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven customer service experience, preferably in a banking or financial services environment.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Equal Employment Opportunity:

Waukesha State Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.