AIOps Engineer
3 days ago
We are seeking a highly skilled AIOps Engineer to join our team at Infinite Computer Solutions (ICS). As an AIOps Engineer, you will play a critical role in defining and managing our Enterprise monitoring strategy for Observability and Event management.
Key Responsibilities:- Develop and Implement Monitoring Strategy: Assist in developing and implementing a comprehensive monitoring strategy covering all observability aspects, including metrics, logs, traces, alerts, dashboards, and reports.
- Leverage AI and Machine Learning: Leverage AI and machine learning techniques for predictive analytics and incident forecasting to automate the detection, diagnosis, and resolution of incidents and problems.
- Collaborate with IT Teams: Collaborate with other IT teams and business partners to ensure alignment of monitoring objectives, requirements, and best practices across the enterprise.
- Evaluate and Select Monitoring Tools: Evaluate and select appropriate monitoring tools and platforms and integrate them with existing IT systems and processes.
- Establish SLAs and KPIs: Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor and report client performance and quality.
- Provide Guidance and Support: Provide guidance and support to stakeholders and end users on using and benefiting from the monitoring capabilities and insights.
- Manage Monitoring and Automation Tool Roadmap: Assist in managing the monitoring and automation tool roadmap and propose and develop innovative solutions based on technology strategy.
Requirements:
- Strong monitoring and event management background
- Well-versed in SL1 & ServiceNow ITOM
- Knowledge of multi-cloud platforms
- Deep understanding of ITIL processes with a focus on event and incident management
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