Service Coordinator
1 week ago
We are seeking a highly skilled Dispatcher to join our team at Sierra Pacific Home and Comfort. As a Dispatcher, you will be responsible for delegating, scheduling, and routing our Service Technicians to ensure seamless delivery of our services.
In this fast-paced role, you will track field technician work locations, equipment, and work status, while monitoring scheduled service appointments and anticipating dispatching decisions throughout the day.
You will work closely with the customer service team to share information regarding service time frames, appointment availability, delays, or special instructions.
About the RoleThis is an on-site position that requires strong attention to detail, sound judgment, and the ability to transfer attention from one duty to the next quickly.
You will be responsible for:
- Routing Service Technicians and scheduling efficiently
- Call-by-call dispatching to ensure Service Technicians complete all tasks
- Communicating with clients about updates on parts, scheduling, appointment confirmations, and follow-up phone calls
- Asking high-level qualifying questions to clients to set field technicians up for success
- Assisting the Customer Service call center with incoming calls if needed
Scheduling and routing prepaid maintenance services are also key responsibilities in this role.
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