Leasing Team Member
2 days ago
We are seeking a highly motivated and customer-focused individual to join our Leasing Team as a Resident Engagement Coordinator.
About Greenspire
Greenspire is a premier apartment community in Portage, Michigan, offering a unique living experience with 700 apartment homes, community amenities, and a dedicated staff.
Job Summary
The primary responsibility of this role is to create a vibrant living environment for Greenspire residents, ensuring a high level of community engagement and satisfaction.
Key Responsibilities
- Serve as the primary point of contact for residents and visitors, providing exceptional customer service and support.
- Maintain the Clubhouse to the highest standard of appearance, ensuring a welcoming atmosphere for residents and guests.
- Assist in planning and communicating monthly activities for residents, fostering a sense of community and engagement.
- Contribute to marketing efforts, social media management, and Greenspire Gear initiatives, promoting the community's brand and image.
- Answer phone calls, log service requests, and collect rent, ensuring timely and accurate processing.
- Assist in ledger audits and communicate with residents regarding ledger balances, maintaining transparency and accuracy.
- Monitor Active Building for resident communication and engagement, staying connected with the community.
Requirements
- High School Diploma or equivalent; 1+ year of customer service experience preferred.
- Proficiency in Microsoft Office products, with a basic understanding of computer software.
- Reliability, attention to detail, and excellent follow-through skills, with a strong focus on customer satisfaction.
- Strong communication skills, with the ability to effectively interact with residents, vendors, and colleagues.
- A positive attitude, committed to creating an exceptional residential experience.
- Valid driver's license and meet drivers' insurance requirements.
- Able to pass a pre-employment background check and drug screen before employment begins.
- Able to work some evening and Saturday hours.
Benefits
Greenspire offers a comprehensive benefits package, including medical, dental, and vision coverage, basic life insurance, short-term and long-term disability benefits, retirement benefits, paid time off, and holidays.
Compensation is commensurate with experience, including base hourly pay plus commissions. Greenspire is an equal opportunity employer.
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