Experienced Service Advisor

23 hours ago


Owings Mills, Maryland, United States Sonic Automotive Full time
Job Title: Experienced Service Advisor

Join Sonic Automotive, a leading Fortune 500 company, as a Service Advisor and be part of a dynamic team that delivers exceptional customer experiences.

Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our service team. As a key member of our team, you will be responsible for providing outstanding customer service, ensuring the smooth operation of the service department, and serving as a liaison between customers and our skilled technicians.

Key Responsibilities
  • Greet customers in a friendly and professional manner, listening to their concerns and accurately documenting their vehicle issues.
  • Provide detailed explanations of recommended services and repairs, communicating estimated costs and obtaining customer approval.
  • Schedule appointments and manage service bay availability, coordinating with technicians to ensure timely completion of repairs.
  • Update customers on the status of their vehicles throughout the service process, providing accurate repair timelines and informing them of any delays.
  • Create and maintain detailed service records for each customer, preparing and explaining invoices, and processing payments.
  • Follow up with customers after service to ensure satisfaction and address any concerns, resolving customer complaints or issues promptly and professionally.
Requirements
  • 3+ years of experience as a Service Advisor in an automotive dealership.
  • Strong communication and customer service skills, with the ability to multitask and thrive in a fast-paced environment.
  • Knowledge of automotive systems and basic technical understanding, with familiarity with service department operations and procedures.
  • Valid driver's license and a clean driving record, with the ability to pass pre-employment testing, including background checks, MVR, drug test, and valid driver license.
Benefits
  • Competitive salary range: $80,000 - $120,000+ per year, with commission based on individual and store quotas.
  • Full-time schedule, 5 days a week, with 2 days off, including Sundays and 1 weekday off.
  • Medical, dental, vision insurance, 401k plan with company match, paid time off accrual, and employee discounts on purchasing and leasing cars.


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