Air Logistics Support Specialist
3 days ago
About Kuehne+Nagel
We are one of the world's leading logistics companies, with over 100 countries and 1,300 locations worldwide. Our mission is to provide exceptional service to our customers and create a positive work environment for our employees.
The Ideal Candidate
We are seeking a motivated and detail-oriented individual to fill the role of Air Logistics Customer Care Specialist. This person will have excellent communication skills, be able to work effectively in a team environment, and have a passion for delivering exceptional customer service.
Your Key Responsibilities
- Implement, support, and monitor Kuehne+Nagel Air Shipments
- Coordinate all aspects of pick-up, including billing, rate quotation, and vendor invoice approval
- Ensure scheduling of pickups and deliveries is executed correctly
- Responsible for rating shipments/handling/storage correctly per SOP
- Mandatory daily correspondence with overseas offices as necessary
- Follow handling procedures, both physical and written, and document in client-level Quality Agreements, Service Level Agreements, and SOPs
- Work closely with other departments to deliver high level of service to healthcare customers
- Schedule Monday-Friday, 9am-5pm (flexibility to work overtime on weekends as needed)
- Reports to the Air Logistics Customer Care Manager
Compensation and Benefits
We offer a competitive salary of $45,000-$60,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical/dental insurance, employee discounts, tuition reimbursement, and a fun and interesting global work environment.
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