Customer Service Lead
5 days ago
The Customer Service Lead will be responsible for leading the cashwrap team and ensuring that all customers receive a personalized and engaging experience. Key responsibilities include managing sales transactions, resolving customer complaints, and maintaining store standards.
Key Responsibilities:
- Manage cashwrap operations and ensure seamless customer transactions
- Provide excellent customer service and resolve any customer complaints or issues
- Maintain high standards of store cleanliness and organization
- Collaborate with other team members to achieve sales targets and improve customer satisfaction
Requirements:
- 2 years of retail experience, preferably in a leadership role
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Familiarity with point-of-sale systems and cash handling procedures
What We Offer:
- A competitive salary of $55,000 - $65,000 per year, based on experience
- A comprehensive benefits package, including health insurance, 401(k), and paid time off
- Ongoing training and development opportunities to enhance your skills and career prospects
- A dynamic and supportive work environment with a passionate team
Work Schedule:
This is a full-time position requiring flexibility to work varied shifts, including evenings, weekends, and holidays.
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