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Customer Service Representative

2 months ago

Trenton, Michigan, United States Sherwin-Williams Full time
About the Role

This position is a key contributor to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions to meet their requirements. You will also be responsible for promptly resolving customer concerns, ensuring maximum client satisfaction, and staying up-to-date with product features and visual standards.

Key Responsibilities
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate work order files and formulas, ensuring efficient operations
  • Pull products from the sales floor or warehouse, as needed
  • Tint and mix products to customer specifications, ensuring quality and accuracy
  • Stock shelves and set up displays, maintaining a visually appealing store environment
  • Clean store equipment, ensuring optimal performance and safety
  • Load and unload delivery trucks, as needed
  • Assist with deliveries, as required
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
  • Remain knowledgeable on products offered, discussing available options and features
  • Comply with inventory control procedures, ensuring accurate stock levels and minimizing waste
  • Suggest ways to improve sales, contributing to the growth and success of the store
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  • If internal to Sherwin-Williams, you must have received at least a meets expectations (3) rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish