Donor Services Associate I

3 weeks ago


Pullman, Washington, United States Goodwill Industries of the Inland Northwest Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Donor Services Associate I. In this role, you will be responsible for providing exceptional customer service to donors, maintaining a clean and organized donation area, and ensuring a smooth donation process.

Key Responsibilities
  • Provide outstanding customer service to donors, ensuring a positive experience
  • Maintain a clean and organized donation area, both inside and outside the trailer
  • Assist in unloading acceptable donations in a timely and courteous manner
  • Thank donors for their donations and ensure a receipt is offered to each donor
  • Prepare records and reports as requested
  • Keep supervisor informed of problems and suggestions related to the job
  • Store donations in a secure and appropriate manner
  • Ensure equipment is in good working order
  • Maintain an accurate count of donors on the DSC Worksheet
  • Ensure the DSC is properly closed and locked at closing
  • Call supervisor at beginning of each shift to report in and advise of condition of DSC site and donor counts
  • Report any maintenance or safety discrepancies immediately to your supervisor
  • Attend department, organization, and other meetings/training as required
  • Follow all policies, procedures, and directives of Goodwill Industries, ensuring safety of personnel or property
  • Properly wear and maintain all required Personal Protective Equipment (PPE)
  • Maintain agency confidentiality
  • Comply with all health, safety, and fire standards and all local, state, and federal regulations
Requirements
  • High school diploma or equivalent required
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and customer service skills
  • Ability to lift up to 50 pounds and stand for long periods
  • Ability to work independently and as part of a team
  • Basic math skills and ability to accurately count donations
Working Conditions

This position is located at a donation trailer in Pullman, WA, based out of our Moscow, ID facility. The work environment is fast-paced and requires the ability to work in a variety of weather conditions.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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