IT Business Systems Analyst
3 weeks ago
Job Summary:
We are seeking a highly skilled IT Business Systems Analyst to join our team at C4 Technical Services. As an IT Business Systems Analyst, you will be responsible for leading the requirements definition process of IT development and software implementation projects. You will participate in the whole software development life cycle process and serve as the primary level-2 support for assigned key business applications.
Key Responsibilities:
* Gather and document requirements for new application functionality
* Provide 2nd level end user support for assigned business applications
* Document current and desired business process flows and recommend solutions to fill gaps or to improve the flow and/or efficiency of processes
* Create and maintain software based workflow processes as applicable
* Perform basic customizations within the assigned application suites to streamline or extend functionality
* Work closely with developers and business users to ensure that developed functionality meets documented requirements
* Develop and maintain user documentation including manuals and training materials
* Develop and maintain use case documentation for testing purposes
* Gather and document user suggestions for new features and content for assigned applications
* Lead QA/user acceptance testing of assigned applications, including custom applications
Requirements:
* Bachelor's degree in an IT related discipline or agricultural discipline or 6+ years of equivalent work experience
* Experience creating process maps, gathering business requirements, writing functional specifications, writing user stories, creating test plans and writing test scripts
* Clear, concise, and precise written and verbal communication skills to effectively communicate with people of various backgrounds including non-technical audiences
* Strong solution-oriented approach to team problem solving
* Ability to multi-task and to prioritize objectives, anticipate situations and take quick action
* Computer skills required: Working knowledge of Microsoft Office Suite including Visio
Desirable Skills:
* Certifications in Business Analysis (IIBA, PMI-PBA, etc.) or ITIL
* Experience working in an agricultural business, particularly the swine industry
* Experience in Business Process Management
* Experience in Application Management
* Experience in Database Management
* Experience in Level 1 and/or Level 2 user support (Freshservice or similar ITSM tool)
* Cloud technologies (Public, Private, Dedicated, Hybrid)
* End user computing devices including Windows, Android, and iOS
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