PT Customer Service Leader Office Assistant

1 month ago

Emporia, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 405521_external_USA-VA-Emporia
Address: USA-VA-Emporia-216 Market Drive
Store Code: Store 00837 Front End (7215722)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Customer Service Leader

    6 days ago

    Emporia, Virginia, United States Food Lion Full time

    Job OverviewAs a Customer Service Leader at Food Lion, you will be responsible for providing exceptional customer service to our customers while maintaining high standards of store appearance and operations. This role is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences and working in a fast-paced...

  • Customer Service Team Lead

    6 days ago

    Emporia, Virginia, United States Food Lion Full time

    Job Overview: Food Lion is seeking a Customer Service Leader to provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. This role is responsible for assisting the Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales...

  • Customer Service Specialist

    4 weeks ago

    Emporia, Virginia, United States Food Lion Full time

    About the RoleThe Customer Service Leader is a key member of our Front End team, responsible for delivering excellent customer service, achieving sales goals, and upholding store standards. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

  • Customer Service Expert

    6 days ago

    Emporia, Virginia, United States Food Lion Full time

    **Job Summary:**We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. As a key member of our Front End team, you will be responsible...

  • PT Customer Lead

    4 months ago

    Emporia, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 362696_external_USA-VA-Emporia Address: USA-VA-Emporia-216 Market Drive Store Code: Store 00837 Front End (7215722) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Customer Service Team Leader

    2 weeks ago

    Emporia, Virginia, United States Food Lion Full time

    Company OverviewFood Lion is a leading grocery store chain providing an easy, fresh and affordable shopping experience to communities since 1957. With over 82,000 associates serving more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.Estimated Salary: $35,000 - $45,000 per year

  • Front End Office Assistant Manager

    3 weeks ago

    Emporia, Virginia, United States Food Lion Full time

    Job DescriptionThis role involves ensuring store office functions are completed accurately and on time using accounting packets; communicating all cash variances to the Assistant Customer Service Manager. The successful candidate will maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and...

  • Front End Service Manager

    6 days ago

    Emporia, Virginia, United States Food Lion Full time

    **Job Description:**We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. The estimated salary for this position is $50,000 - $65,000...

  • Assistant Physical Therapist

    2 weeks ago

    Emporia, Virginia, United States Emporia Rehabilitation And Healthcare Center Full time

    Job Title: Assistant Physical TherapistAbout Us: Emporia Rehabilitation And Healthcare Center is a leading Long Term Care facility in Emporia, VA, providing exceptional care to our residents. We are now hiring a skilled Assistant Physical Therapist to join our team.Estimated Salary: $70,000 - $90,000 per yearJob Description:The successful candidate will...

  • Customer Service Representative

    6 days ago

    Emporia, Virginia, United States Dollar Tree Full time

    Why Work for Dollar Tree?We are a retail leader that offers a unique shopping experience and a chance to make a real difference in our customers' lives. As a Sales Floor Associate, you will have the opportunity to work in a dynamic and fast-paced environment, develop new skills, and advance your career.BenefitsWe offer a comprehensive benefits package,...

  • Customer Service Representative

    6 days ago

    Emporia, Virginia, United States Food Lion Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring that our customers receive a fast, easy, and friendly shopping experience.The ideal candidate will have effective communication and...

  • PTA Physical Therapist Assistant

    2 weeks ago

    Emporia, United States Emporia Rehabilitation and Healthcare Center Full time

    Emporia Rehabilitation And Healthcare Center, located in Emporia, VA, is a Long Term Care facility that provides quality care to our residents. Join a growing team of successful, happy caregivers who are valued and appreciated.Please make sure you read the following details carefully before making any applications.NOW HIRING:(PTA) Physical Therapy...

  • PTA Physical Therapist Assistant

    3 days ago

    Emporia, United States Emporia Rehabilitation and Healthcare Center Full time

    Emporia Rehabilitation And Healthcare Center, located in Emporia, VA, is a Long Term Care facility that provides quality care to our residents. Join a growing team of successful, happy caregivers who are valued and appreciated.NOW HIRING:(PTA) Physical Therapy AssistantBenefits:Very competitive Wages and Benefits PackageFlexible SchedulePaid Time OffCompany...

  • PTA Physical Therapist Assistant

    3 days ago

    Emporia, United States Emporia Rehabilitation and Healthcare Center Full time

    Emporia Rehabilitation And Healthcare Center, located in Emporia, VA, is a Long Term Care facility that provides quality care to our residents. Join a growing team of successful, happy caregivers who are valued and appreciated.NOW HIRING:(PTA) Physical Therapy AssistantBenefits:Very competitive Wages and Benefits PackageFlexible SchedulePaid Time OffCompany...

  • Retail Customer Service Representative

    6 days ago

    Emporia, Virginia, United States Food Lion Full time

    Job SummaryThe Retail Customer Service Representative will provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. The successful candidate will be responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to...

  • Customer Service Associate

    6 days ago

    Emporia, Virginia, United States Wal-Mart Stores , Inc. Full time

    Company Overview: As a valued member of the Walmart team, you will play a critical role in delivering exceptional customer experiences. Our associates are passionate about helping customers and strive to create a positive atmosphere that makes every customer feel welcome.Estimated Salary: $20-$22 per hourJob Description: In this role, you will be responsible...

  • Emporia Rehabilitation and Healthcare Center | PTA Physical Therapist Assistant

    2 weeks ago

    emporia, United States Emporia Rehabilitation and Healthcare Center Full time

    Emporia Rehabilitation And Healthcare Center, located in Emporia, VA, is a Long Term Care facility that provides quality care to our residents. Join a growing team of successful, happy caregivers who are valued and appreciated.NOW HIRING:(PTA) Physical Therapy AssistantBenefits:Very competitive Wages and Benefits PackageFlexible SchedulePaid Time OffCompany...

  • Cashier and Customer Service Representative

    3 weeks ago

    Emporia, Virginia, United States Food Lion Full time

    We're seeking a highly motivated Cashier and Customer Service Representative to join our team at Food Lion! As a member of our team, you'll have the opportunity to work in a fast-paced environment where no two days are ever the same. In this role, you'll earn an estimated $35,000 per year and be responsible for providing exceptional customer service to our...

  • Customer Service Ambassador

    6 days ago

    Emporia, Virginia, United States Domino's Pizza LLC Full time

    Job OverviewWe are seeking a Customer Service Rep at Domino's Pizza LLC, where you will be the face of our brand and provide exceptional customer experiences.Key ResponsibilitiesGreet customers in a friendly and welcoming manner, ensuring a positive experience from start to finish.Operate point-of-sale systems and technology to efficiently process customer...

  • Customer Service Representative

    6 days ago

    Emporia, Kansas, United States Wal-Mart Stores , Inc. Full time

    Customer Service PositionAs a sales associate at Wal-Mart Stores, Inc., you will have the opportunity to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty.Key Performance Indicators:Meet or exceed customer satisfaction targets through prompt and accurate service delivery.Locate and retrieve merchandise efficiently,...