Policy Services Representative

6 days ago


Wheat Ridge, Colorado, United States State Farm Insurance Full time

About the Position

We are seeking a highly skilled and motivated Customer Support Professional to join our team at State Farm Insurance. In this role, you will be responsible for providing exceptional customer service and support to policyholders and claimants.

Key Responsibilities

  • Answer incoming calls and respond to emails from policyholders and claimants.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.
  • Stay updated on industry trends and changes in insurance policies.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in a related field (e.g., business, finance, or communications).
  • At least 2 years of experience in a customer-facing role, preferably in insurance or a related industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and technical skills.

What We Offer

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience and qualifications.



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