Retail Operations Manager

1 week ago

Loveland, Colorado, United States Brakes Plus Full time
Job Overview

The Retail Operations Manager will play a crucial role in upholding the highest standards of excellence and embodying our core values to enhance operations within the service department of the store. This position entails fostering a highly motivated team atmosphere and collaborating closely with the Service Team to elevate their performance through active engagement in the store. The manager will efficiently develop team members, implement store processes, and ensure we consistently deliver an exceptional customer experience.

Key Responsibilities include (but are not limited to):

  • Engaging directly with customers in areas such as sales, service, and customer inquiries.
  • Fostering a motivating team environment.
  • Overseeing technicians and service advisors, planning and scheduling their tasks, delegating work, and monitoring the completion of assignments.
  • Coaching service department staff on all operational matters.
  • Assessing the performance and productivity of all service department personnel.
  • Managing parts inventory and external purchases, as well as updating and restocking in-house parts as necessary.
  • Ensuring store safety, including the proper use and maintenance of safety equipment.
  • Overseeing the layout and positioning of equipment/hardware within the service department.
  • Supervising the shop area, equipment, and team members to ensure compliance with company safety protocols.
  • Ensuring that appropriate inspections are conducted.

Qualifications:

  • Exceptional leadership and management skills in a retail environment.
  • Ability to thrive in a fast-paced work setting.
  • A minimum of 2 years' experience preferred in a Service Advisor/Writer role.
  • Highly organized and detail-oriented, with the capability to mentor others to ensure efficiency.
  • Excellent verbal and written communication skills.
  • Ability to cultivate professional relationships with customers and team members.
  • Proven history of surpassing business objectives.
  • Ability to work effectively both independently and as part of a team.
  • Solid understanding of basic OSHA regulations.

Additional Information:

Benefits:
Brakes Plus offers a comprehensive range of benefits designed to protect the health, wealth, and well-being of you and your family. This extensive benefits program allows you to tailor the best options to suit your needs and lifestyle. NO SUNDAYS, COMPETITIVE PAY, and OPPORTUNITIES FOR ADVANCEMENT.

Join a growing organization that is committed to creating opportunities for ALL employees. Brakes Plus is continually seeking quality individuals to become part of our team.

Compensation: $75,000 to $175,000

All information will be kept confidential in accordance with EEO guidelines.

Work Opportunity Tax Credits – Brakes Plus

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which is administered by ADP on behalf of the company. Please follow the outlined steps to screen for the WOTC program. Your cooperation is appreciated.

Applicant Instructions:

  • Open the provided link.
  • Please respond to each question to complete the voluntary screening.
  • Eligible applicants will be prompted to electronically sign and click Submit to finalize the screening.
  • Ineligible applicants will be asked to click Submit to complete the screening; electronic signature will not be required.

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