Sales Program Advisor Internal Sales

3 weeks ago

Grapevine, Texas, United States Global IID Parent LLC Full time
Job Description

Job Description

As a Sales Program Advisor, you will play a critical role in handling inbound calls, selling Smart Start's products, and making outbound calls to provide exceptional customer service and drive sales growth.

Key Responsibilities:

  • Sell products, programs, and services to callers using a consultative sales approach.
  • Provide product and service information to callers and clients.
  • Answer incoming calls and respond appropriately.
  • Identify, research, and resolve client complaints using applicable resources.
  • Partner internally and externally with a positive and collaborative attitude and professional communication.
  • Identify and escalate issues appropriately.
  • Route calls to appropriate resources.
  • Conduct follow-up client calls when necessary.
  • Upsell products, programs, and services to existing clients.
  • Manage correspondence efficiently, responding to inquiries accurately, and tracking issues accordingly.
  • Gather data from multiple technology systems.
  • Handle documents utilizing various office equipment.
  • Adhere to company policies, procedures, and expectations of confidentiality.
  • Provide general Care Center support as needed.

Requirements:

  • High school diploma or equivalent.
  • 6+ months relevant experience.
  • Computer skills including Microsoft Office suite: Word, Excel, and PowerPoint.
  • Professional verbal, non-verbal, and written communication skills.
  • Strong attention to detail and sense of urgency for successful multitasking.
  • Courteous yet courageous interpersonal skills.
  • Adaptability and resourceful thinking for potentially challenging or high-stress situations.
  • Self and audience awareness.

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