Medical Office Assistant
23 hours ago
One Medical is a pioneering healthcare organization that's revolutionizing the way people experience primary care. Our mission is to make quality healthcare more accessible, affordable, and enjoyable for everyone.
The OpportunityWe're seeking a highly skilled and compassionate Medical Office Assistant to join our team at our Copley Square office in Boston, MA. As a key member of our front-line team, you'll play a vital role in delivering exceptional patient experiences and ensuring the smooth operation of our office.
Key Responsibilities:- Provide impeccable customer service to patients, responding to their needs and concerns with empathy and professionalism.
- Manage patient intake, same-day scheduling, and follow-up appointments with precision and attention to detail.
- Ensure seamless communication with patients, providers, and team members through effective use of technology and interpersonal skills.
- Contribute to team development through active participation in team huddles, problem-solving, and continuous learning.
- Perform opening and closing duties, maintaining the look and feel of our office spaces, and ensuring a safe and welcoming environment for patients and staff.
- At least 1 year of experience in high-touch customer-facing roles, preferably in healthcare or a related field.
- Strong written and verbal communication skills, with the ability to adapt to diverse communication styles.
- Proven track record of persisting through change, demonstrating a forward-thinking perspective, and consistently stepping up to take action on challenges.
- Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
At One Medical, we're committed to supporting the well-being of our team members. We offer a comprehensive benefits package, including:
- Competitive salary: $21.50 per hour based on a full-time schedule.
- Benefits designed to aid your health and wellness, including paid sabbatical, employee assistance program, and free One Medical memberships.
- Opportunities for growth and development, including training, mentorship, and career advancement.
We're an equal opportunity employer, and we welcome applications from diverse candidates who share our passion for delivering exceptional patient experiences.
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