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Part-Time Mobility Response Specialist

2 months ago


San Francisco, California, United States Royalty Hospitality Staffing Full time
Job Summary

Royalty Hospitality Staffing is seeking a highly skilled and detail-oriented Part-Time Mobility Response Specialist to join its team. As a key member of our operations team, you will be responsible for ensuring the safety and well-being of our riders while providing exceptional customer service.

Key Responsibilities
  • Support Fleet Operations: Assist in daily fleet response operations, prioritizing safety and efficiency.
  • Drive with Safety: Drive up to 8 hours a day, adhering to strict safety protocols and guidelines.
  • Rider Support: Directly communicate with riders, providing assistance and support during fleet response and recovery situations.
  • Communication and Reporting: Utilize mobile applications to accurately report activities and provide written and oral feedback to teams.
  • Vehicle Maintenance: Conduct daily basic vehicle preventative maintenance checks, ensuring readiness and cleanliness.
  • Team Collaboration: Collaborate with cross-functional teams to provide efficient and effective in-person assistance to riders.
  • Documentation: Assist with documentation related to vehicle recovery, internally and with first responders.
Requirements
  • Excellent Driving History: Possess an excellent driving history with no criminal history.
  • Verbal Communication: Demonstrate exceptional verbal communication and active listening skills.
  • High-Stress Situations: Experience in high-stress situations, including knowledge of de-escalation techniques.
  • Fast-Paced Environment: Possess experience in fast-paced work environments.
  • Customer Service Mindset: Possess a customer service mindset and helpfulness.
  • Technical Skills: Be proficient in using radio communication systems, mobile applications, and navigation instructions.
Nice to Have
  • Previous Experience: Previous experience in military, first responder, transportation, or roadside assistance.
  • Bilingual Skills: Possess bilingual skills.