Patient Health Liaison Specialist

1 week ago


Yelm, Washington, United States Sea Mar Community Health Centers Full time

Job Overview

At Sea Mar Community Health Centers, we are seeking a highly motivated Patient Health Liaison Specialist to join our team. This full-time position will be based in Seattle and will work closely with our medical clinic staff, quality improvement team, and other departments to identify patients in need of important health screenings and services.

About the Role

The Patient Health Liaison Specialist will work with various health services providers to assist patients in accessing appropriate care, establish a medical home, and facilitate brief health education encounters related to chronic conditions, medically complicated cases, and patients with multiple barriers to clinical care. The ideal candidate will possess excellent verbal and written communication skills, including the ability to compile, interpret, and utilize information, as well as communicate effectively with people of all backgrounds and educational levels.

Key Responsibilities

  • Schedule appointments and navigate patients through health system barriers.
  • Initiate communication with patients and assist with support in making referrals to address the full spectrum of patient needs.
  • Participate in mandatory trainings, service projects, and team-building activities throughout the 10-11 month full-time term of service.
  • Create informational materials and available resources to have at Sea Mar sites, including posters, promotional programs, healthy diet and recipes, exercise information, handouts/take-away, and resource binders that provide information about available Sea Mar and community resources.
  • Develop a community resource guide to share with patients and the AmeriCorps-Sea Mar group.
  • Review electronic health record charts and patient lists to identify patients in need of important health screenings and services. Schedule appropriate appointments according to patient needs.
  • Prepare mail-outs with appropriate materials and patient identifier information.
  • Collaborate with Sea Mar medical clinic staff, quality improvement staff, and other Sea Mar departments as needed to identify patients in need of screenings, inform care teams about preventative care, and reach out to these identified patients.
  • Work with Sea Mar staff to roll-out additional preventive health screening and recall efforts to patients.
  • Participate in an AmeriCorps site health project, which includes community outreach, health interventions, and health events regarding smoking cessation, diabetes education, nutrition, and healthy lifestyles, stress reduction, managing chronic conditions, and adolescent topics.
  • Proactively aid in increasing public awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities within the community and participating at both Sea Mar-sponsored and non-Sea Mar-sponsored events.
  • Assist in the development and distribution of informational/promotional materials and establish and maintain referral relationships with local organizations, agencies, institutions, and businesses as directed by the AmeriCorps Department.

Qualifications and Requirements

To perform this role successfully, the ideal candidate must possess the following qualifications:

  • Be at least 17 years old or an out-of-school youth 16 years old at the commencement of service.
  • Have a high school diploma or GED or agree to obtain prior to using the education award or obtain a waiver under special circumstances.
  • Be a citizen, national, or lawful permanent resident of the United States.
  • Have the ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, as well as write routine reports and correspondence.
  • Ability to communicate effectively with clients or employees of the organization.
  • Excellent verbal and written communication skills, including the ability to compile, interpret, and utilize information.
  • Must be able to work with minimal supervision, use good judgment, meet deadlines, and prioritize workloads.
  • Must be able to maintain confidentiality.
  • Must be well organized and have good attention to detail.
  • Must be able to maintain professionalism and appropriate boundaries in all interactions.
  • Must be computer literate and have good mathematical skills, with experience in Windows Office programs preferred.
  • Must be able to solve problems and reason deductively but know when to seek help.
  • Bilingual English/Spanish is preferred but not required.
  • Reliable transportation is required.

What We Offer

As a valued member of our team, you will receive a comprehensive benefits package, including medical, dental, vision, prescription coverage, and a Member Assistance Program (MAP).

About Us

Sea Mar Community Health Centers is a community-based organization committed to providing quality, comprehensive health, human, housing, educational, and cultural services to diverse communities. We strive to strengthen and embody our mission daily, adhering to values that promote equality, justice, and compassion.



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