Senior Level IT Support Technician
3 weeks ago
We are looking for a seasoned Senior Level IT Support Technician to join our team in the Herndon, VA area. As a technical expert, you will provide top-notch technical support and troubleshooting services to our clients, ensuring they receive exceptional service and support.
About Twinn Intelligence GroupTwinn Intelligence Group is a forward-thinking organization that values innovation, teamwork, and customer satisfaction. We strive to deliver exceptional results and exceed our client's expectations.
Job DescriptionThis Senior Level IT Support Technician role involves providing expert technical support and resolving complex issues related to IT systems and software applications. The successful candidate will have a strong understanding of Windows environment, software applications, and cloud-based systems.
Required Skills and Qualifications- Demonstrated experience with MS Office suite, Adobe products, and Skype.
- Expertise in standard operational Windows environment, including desktop hardware, software, peripherals, and web technologies.
- Proven experience with requirements management and account management, including access management of systems and applications in a cloud environment.
- Excellent communication and interpersonal skills.
- Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders.
- Able to assess and validate requirements for stand-alone tablets, including operations & maintenance and system security plans.
- Demonstrated experience with Sponsor's IT security guidelines and policies.
- Knowledge of Project Management concepts and principles.
- Ability to clearly explain rules, procedures, and complex technical information both orally and written.
- Familiarity with transferring data between different systems.
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