Rental Support Associate
1 week ago
The Baltimore Regional Housing Partnership (BRHP) operates the Baltimore Housing Mobility Program, assisting over 4,000 qualified families in moving from areas of concentrated poverty and obtaining quality and affordable housing in communities with strong schools, low crime, and ample job opportunities.
Job DescriptionWe are seeking a skilled Rental Support Associate to join our team. As a key member of our staff, you will play a critical role in ensuring the success of our programs by providing excellent customer care and supporting the needs of our participants.
Responsibilities- Manage an assigned caseload of HCV participants through maintaining accurate and complete applicant and participant files
- Process all transactions within a database for re-certifications, rent increases, interim changes, denials and/or terminations within the required time frames
- Conduct participant voucher briefings
- Determine program eligibility, issue vouchers, calculate tenant rent and housing assistance payments
- Process and approve requests for tenancy
- Educate participants on program requirements and family obligations
- Provide excellent customer care and the ability to act as a representative of BRHP to the public
- Meet with clients as walk-in or mediation
- Obtain certification in Housing Choice Voucher Specialist with a score of 85% or higher within 120 days of employment
To be considered for this position, you must have a Bachelor's degree from a regionally accredited institution in Social Policy, Public Administration, Social Sciences or a closely related field, or 5-8 years of experience working with the public in a housing program, social service program, or related field. Prior experience working with a Housing Choice Voucher program or other affordable housing program is preferred.
BenefitsWe offer a comprehensive benefits package, including medical, dental, vision, STD, LTD, life insurance and Flexible Spending plans. Additionally, we provide a meaningful 403B contribution match and opportunities for professional development.
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