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Veterinary Client Care Specialist

2 months ago

Columbia, Maryland, United States Ethos Veterinary Health Full time
About the Role

We are seeking a highly organized and enthusiastic Client Care Specialist to join our team at Ethos Veterinary Health. As a key member of our front office team, you will be responsible for providing exceptional client service, managing appointments, and ensuring a smooth and efficient experience for our clients and their pets.

Key Responsibilities
  • Assess client needs and provide personalized service to ensure a positive experience
  • Manage appointments, schedules, and client communication
  • Process payments, handle client inquiries, and resolve any issues that may arise
  • Maintain accurate and up-to-date client records and medical information
  • Collaborate with our veterinary team to ensure seamless communication and care for our clients and their pets
Requirements
  • High school diploma or equivalent required; associate's degree preferred
  • 3-5 years of experience in a veterinary reception or client services role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in computer software and technology, including practice management systems
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on veterinary services for your own pets