Customer Service and Solutions Coordinator

1 week ago


Austin, Texas, United States BCForward Full time
About the Opportunity

We are seeking a highly motivated Customer Service Representative to join our team in Austin, TX. This is a full-time contract position that requires a minimum of 12 months commitment.

As a Customer Service Representative, you will provide unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions. You will also assist with problem resolution, respond to phone inquiries, and document all encounters in clear and concise online logs.

You will be part of a dynamic team that champions the power of human potential to help companies transform, accelerate, and scale. Our professionals have helped our clients achieve their strategic goals for over 25 years.

Key Responsibilities
  • Provide exceptional customer service to Medicaid Providers via phone and online platforms.
  • Assist with problem resolution and answer questions regarding eligibility, medical claims status, and other program-related queries.
  • Document all encounters in clear and concise online logs.
  • Transfer callers to other Call Center units as needed.
Requirements

To be successful in this role, you will need:

  • Healthcare or Medical experience.
  • A strong understanding of customer service principles and practices.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits

BCforward offers a comprehensive benefits package, including:

  • Major medical insurance.
  • HSA (Health Savings Account).
  • Dental insurance.
  • Vision insurance.
  • Employer-provided group life insurance.
  • Voluntary life insurance.
  • Short-term disability insurance.
  • Long-term disability insurance.
  • 401k plan with company match.
Company Overview

Founded in 1998, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. With an offshore development center in Hyderabad, India, our 6,000 consultants support more than 225 clients globally.

We are an equal opportunity employer and welcome applications from qualified candidates. Estimated salary for this role is $45,000 - $55,000 per year, based on location and experience.



  • Austin, Texas, United States Diversified Sourcing Solutions Full time

    About the RoleWe are seeking a highly skilled Customer Service and Dispatch Coordinator to join our team in North Austin. This is a full-time, temporary-to-permanent position offering $16 per hour.Key ResponsibilitiesProvide exceptional customer service via phone and other communication channels.Dispatch roadside assistance requests efficiently and...


  • Austin, Texas, United States Building Team Solutions Inc Full time

    Austin HVAC Dispatcher RoleBuilding Team Solutions Inc is seeking a skilled HVAC Dispatcher to support our growing commercial service department.We are looking for someone with an HVAC background and industry knowledge to make a meaningful impact in the Central Texas market.About the Position:The successful candidate will play a vital role in ensuring our...


  • Austin, Texas, United States Austin, TX Full time

    Job OverviewKeystone Restorations & Builders, Inc., based in Austin, TX, seeks an experienced Customer Service Coordinator to handle receptionist duties.Estimated Salary: $45,000 - $55,000 per yearThis is a full-time position requiring excellent customer service skills and the ability to work independently.Responsibilities:Welcome and Greet Guests: Provide a...


  • Austin, Texas, United States Dover Corporation Full time

    We are seeking an experienced Operations Coordinator to join our team at Environmental Solutions Group, a leading provider of innovative equipment and solutions. As an Operations Coordinator, you will play a vital role in supporting the success of our Field Services team, ensuring seamless communication and coordination with customers, technicians, and other...


  • Austin, Texas, United States Educo Solutions Full time

    Job OverviewEduco Solutions is on the hunt for talented individuals who can join our dynamic and inclusive team environment.We are looking for independent, motivated professionals who can adapt and manage their own process and workflow as a Customer Service Representative.


  • Austin, Texas, United States Transco Livery Services Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Coordinator to join our team at Transco Livery Services Inc. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.


  • Austin, Texas, United States DirectViz Solutions, LLC Full time

    Company OverviewDIRECTVIZ SOLUTIONS, LLC (DVS) is a rapidly growing government contractor that provides strategic services to meet mission IT needs for federal customers. We deliver innovative information technology solutions through the expertise of our dedicated employees.


  • Austin, Texas, United States Diversified Sourcing Solutions Full time

    Job OverviewWe are seeking a skilled Customer Service Dispatcher to join our team in the North Austin area.CompensationThe estimated salary for this role is $16 per hour, with opportunities for temporary-to-permanent conversion.Key ResponsibilitiesDispatching Excellence: Timely dispatch roadside assistance requests to service providers via various...


  • Austin, Texas, United States Diversified Sourcing Solutions Full time

    Job OverviewWe are seeking highly skilled and motivated Customer Service Representatives to fill Dispatch Specialist positions in the North Austin area.As a key member of our team, you will be responsible for dispatching roadside assistance requests to service providers in a timely manner. This role requires excellent communication skills, proficiency in...


  • Austin, Texas, United States Diversified Sourcing Solutions Full time

    Job OverviewDiversified Sourcing Solutions is hiring a Multilingual Payment Coordinator for our Austin, TX office.The ideal candidate will be responsible for assisting customers with online payments, providing exceptional customer service, and ensuring accurate data entry.Key Responsibilities:Process high-volume inbound calls from customers seeking...


  • Austin, Texas, United States US Foods, Inc. Full time

    Job DescriptionWe are seeking a skilled Transportation Coordinator to join our team at US Foods, Inc. as a Delivery Driver - Class A.Key Responsibilities:Safely operate a truck to customers and meet scheduled delivery times, ensuring timely transportation of food products.Unload products from the trailer using equipment such as two-wheelers, pallet jacks, or...


  • Austin, Texas, United States iSoftTek Solutions Inc Full time

    About the RoleWe are seeking a highly skilled Identity Solutions Architect to join our team at iSoftTek Solutions Inc.As an Identity Solutions Architect, you will be responsible for designing and developing scalable, secure, and configurable identity solutions that meet the needs of our customers and stakeholders.You will work closely with multiple teams of...


  • Austin, Texas, United States The Grounds Guys Full time

    About UsThe Ground Guys is a leading provider of customer-focused services, dedicated to delivering exceptional experiences for our clients.We are seeking a skilled Customer Service Liaison to join our team, responsible for building strong relationships with customers and resolving their inquiries in a timely and professional manner.Job SummaryThis role...


  • Austin, Texas, United States Collabera Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Collabera, a global digital solutions company. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and internal stakeholders.


  • Austin, Texas, United States Skyworks Solutions Full time

    Skyworks Solutions Job DescriptionIf you are seeking a challenging role in the technology sector, Skyworks Solutions may be the ideal destination for you. Our company is a pioneering developer of high-performance analog semiconductors, whose solutions are driving the wireless networking revolution. With a broad technological expertise and a comprehensive...


  • Austin, Texas, United States Luxer One Full time

    Luxer One is a leading provider of package management services to luxury apartment buildings in the Austin area. We are seeking a skilled and detail-oriented Customer Package Coordinator to join our growing team.This part-time role (30 hours) involves providing exceptional customer service to residents, managing packages, and maintaining a high level of...


  • Austin, Texas, United States Blue Collar Full time

    Job Description:We are seeking a skilled and detail-oriented individual to join our residential plumbing team as a Dispatcher. The successful candidate will play a key role in coordinating and managing service schedules, ensuring timely responses to customer requests, and maintaining effective communication between technicians, customers, and the office...


  • Austin, Texas, United States Atlas Energy Solutions Full time

    Discover a dynamic career opportunity at Atlas Energy Solutions, a leading provider of frac sand and innovative logistics solutions in the Permian Basin.About UsWe're headquartered in Austin, TX, with operations in Kermit and Monahans, TX. Our state-of-the-art manufacturing facilities, premium offerings, outstanding customer service, and exceptional work...


  • Austin, Texas, United States Michaels Arts and Crafts Full time

    About UsAt Michaels Arts and Crafts, we are the leading creative destination in North America. With over 1,300 stores in 49 states and Canada, and online presence at Michaels.com and Michaels.ca, we aim to fuel the joy of creativity for all our customers.Job DescriptionWe are seeking a skilled Creative Solutions Specialist - Senior Framer TX to join our...


  • Austin, Texas, United States Abbott Laboratories Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Medical Education Coordinator to join our team at Abbott Laboratories. This role will provide critical support in the coordination of educational activities for customers and other external stakeholders.Key Responsibilities: