Strategic Order Management Specialist

1 week ago


Manchester, New Hampshire, United States LGC Ltd Full time

Job Title: Strategic Order Management Specialist

Job Summary:

We are seeking a highly skilled Strategic Order Management Specialist to join our team at LGC Ltd. As a key member of our Order Management team, you will be responsible for handling customer enquiries, order entry, and order management of Strategic customers.

Key Responsibilities:

  • Handle customer enquiries and resolve issues in a timely and professional manner.
  • Enter orders into IFS and ensure they are processed and delivered within agreed timescales.
  • Work closely with the onboarding of Strategic Customers and support Strategic Sales to ensure KPIs and SLAs are met.
  • Provide exceptional customer service experience to all company contacts.
  • Assist with in-house testing and training of new processes as a Super User and SME.

Requirements:

  • Associate degree or higher in a Life Science/Chemistry field or equivalent experience.
  • 6+ years of data management experience or equivalent.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong computing and keyboard skills, with experience in using ERP systems such as SAP, ORACLE, SAGE, and CRM systems such as ZenDesk, Zoho, Hubspot.

What We Offer:

At LGC Ltd, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for order management and customer service, we encourage you to apply for this exciting opportunity.



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