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Assistant Branch Manager

2 months ago

Huron, Ohio, United States Civista Bank Full time
Job Summary

Civista Bank is seeking a highly motivated and experienced Assistant Branch Manager to join our team. As a key member of our branch operations, you will be responsible for driving branch performance, sales growth, and exceptional customer service.

Key Responsibilities
  • Coach and develop the branch team to achieve sales excellence and deliver world-class customer service.
  • Lead daily, weekly, and monthly coaching, communication, and monitoring of individual and team performance.
  • Develop and maintain a deep understanding of our products and services to fulfill customer needs and solve problems.
  • Model behaviors for team growth, with a focus on speed, accuracy, and customer satisfaction.
  • Meet monthly, quarterly, and yearly customer satisfaction metrics, both individually and as a team.
  • Lead, coach, and exhibit a working knowledge of all aspects of the consumer lending process.
  • Communicate effectively with internal and external stakeholders to provide an outstanding customer experience.
  • Manage branch staffing, including performance evaluations and personnel actions.
  • Act as back-up to Branch Manager in overall responsibility for branch operations and customer service.
Requirements
  • 2-3 years' experience in retail or in-branch banking environment.
  • Demonstrate the ability to lead, coach, motivate, and develop staff.
  • Drive an exceptional customer experience.
  • Supervise and coach the team to achieve sales excellence and ensure delivery of world-class customer service.
  • Associate's or Bachelor's Degree preferred.
  • High School diploma or equivalent required.
Physical Requirements
  • Work involves eye strain due to constant use of computer screens.
  • Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
  • Work involves lifting and moving files of up to 50 lbs.
  • Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
  • Work involves some travel to attend meetings, training, and so forth.

Civista Bank is an Equal Opportunity Employer and welcomes applications from diverse candidates. This job description is not a complete statement of all duties and responsibilities comprising this position.