Customer Support Associate with Order Entry Experience

6 days ago


Bryan, Texas, United States Nesco Resource Full time

Nesco Resource is currently seeking a highly skilled Customer Support Associate to join our team in an industrial setting. This 3-6 month assignment offers a unique opportunity to develop your customer service skills and contribute to the success of our organization.

About the Role:

  • As a Customer Support Associate, you will be responsible for communicating effectively with customers, setting clear expectations, and providing updates on order statuses, potential delays, and issue resolutions.
  • You will troubleshoot and resolve pricing and order discrepancies, serving as the first escalation point for customer issues.
  • You will utilize CRM tools to maintain comprehensive customer records and manage orders efficiently.

Requirements:

  • You must have outstanding communication skills, both verbal and written, to effectively convey information.
  • You should be able to communicate effectively with customers, setting clear expectations and providing updates on order statuses, potential delays, and issue resolutions.

Benefits:

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Our benefits are designed to support the well-being of our employees and their families.

Salary: $45,000 - $60,000 per year, depending on experience.



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