Community Experience Manager

3 weeks ago

Castle Rock, Washington, United States Confluence Communities, LLC Full time
About the Role

We are seeking a highly skilled Community Experience Manager to join our team at Confluence Communities, LLC. As a key member of our staff, you will be responsible for delivering exceptional experiences to our members and creating a welcoming environment that fosters growth and success.

Job Summary

The Community Experience Manager is responsible for managing the day-to-day operations of our community, including membership sales, administration of the annual budget, and development of policies and procedures. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities

  • Tour prospective new members and provide them with an exceptional experience.
  • Support the research of prospective members and follow up on their needs.
  • Connect with local organizations and attend networking events to promote our community.
  • Develop relationships with members and gather information on their needs to help them achieve their goals.
  • Identify opportunities to connect members with each other and support the planning of events.
  • Ensure a gracious arrival experience for all members, prospective members, and guests while maintaining building security.
  • Recommend best practices to improve member experience, sales, hospitality, operations, events, and training.
  • Prepare expense reports and budgets for review.
  • Organize move-in and move-out schedules to minimize member issues.
  • Support strategic decisions regarding operational and financial performance and process optimization.
  • Train other team members.
  • Conduct walkthroughs and prepare reports.
  • Enforce cleanliness standards and conduct quality control walkthroughs.
  • Manage food and beverage offerings and oversee daily ordering and receipt of products.

Qualifications

To succeed in this role, you will need a Bachelor's degree or equivalent combination of education and experience. You must also have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Benefits

We offer a competitive salary of $$$62,000 - $75,000 per year, depending on experience. Other benefits include health care, dental plan, holidays, vacation time, paid sabbatical after 5 years, and discounted rent.

About Us

Confluence Communities, LLC is a growing company that values teamwork and foster growth from within. We strive to create exceptional places to live, work, and play, and we believe that our employees are the key to achieving this goal.

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