Operations Manager
1 day ago
We are seeking a highly skilled and experienced Operations Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for leading operational processes to deliver sales and profits while protecting our assets.
Key Responsibilities- Assist the Store Manager in planning and executing store workload, ensuring timely completion of tasks and projects.
- Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and regulations.
- Support and participate in truck unloading and stocking processes, ensuring efficient and effective execution.
- Manage and execute inventory management processes, including receiving, stocking, and maintaining inventory levels.
- Lead and develop a team of well-trained team members to deliver exceptional customer service and achieve sales goals.
- Manage and execute visual merchandising standards, including feature space and seasonal layouts.
- Manage and execute merchandise operations, including Omni-channel processes.
- Manage and execute shrink and safety programs, ensuring a safe and secure work environment.
- Train, observe, and coach team members to achieve results, participate in performance management, and support talent development.
- Interact with customers in a positive and respectful manner, providing solutions and assistance as needed.
- Retail management leadership experience, preferably in a similar role.
- Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
Public retail store setting, with climate-controlled public areas and some stock rooms that may not be climate-controlled. Some outdoor work may be required for tasks such as retrieving shopping carts or unloading trucks. The frame shop contains glass cutters and heat presses.
Work hours include nights, weekends, and early mornings. Michaels is an Equal Opportunity Employer and is committed to providing reasonable accommodations for qualified individuals with disabilities.
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