Senior Restoration Technician

4 weeks ago

Phoenix, Arizona, United States Restoration Management Full time
Job Summary

We are seeking a highly skilled and experienced Lead Technician II to join our team at Restoration Management Company. This is a key leadership role that requires strong technical expertise, excellent communication skills, and the ability to motivate and direct a team of technicians.

Key Responsibilities

  • Lead a team of technicians through each phase of the mitigation and/or environmental project from the initial stage to completion.
  • Maintain regular communications with key stakeholders, including Branch Manager, Operations Manager, Project Manager, Supervisor, and Project Coordinator, to discuss project schedules, changes in scope of work, material, and personnel resources.
  • Perform and/or direct staff to perform necessary tasks to expedite the completion of the job, including picking up and ordering materials, moving client contents, and performing necessary repairs at the highest quality while adhering to code regulations and industry standards.
  • Supervise multiple and different types of jobs in a day, from simple to complex to large loss.
  • Ensure the team provides the best customer experience and makes/recommends adjustments based on experience to serve the client and company.
  • Maintain company-assigned vehicles and restock supplies as necessary.
  • Complete and turn in crew sheets and job notes at the end of each day.
  • Serve as a role model in following and enforcing company policy and safety procedures while performing services.
  • Assist in the development of technicians through mentoring, coaching, equipping, and encouraging the development of skills through feedback.
  • Assist in jobsite safety briefings and provides training within the scope of knowledge.
  • May act as the company Site Safety Representative, applying knowledge of industry standards, safety training, and understanding of company policies in enforcing safety guidelines.
  • Complete timecards in a timely and accurate manner and ensure crew members do the same.
  • Turn in completed work orders, including measurements, moisture readings, and necessary detailed paperwork for the Project Manager to complete billing.
  • Maintain trade skills through regular training, as provided by the company.
  • Continue building knowledge of company services, operations, and standard practices to support individual professional growth.

Requirements

  • Minimum 3 years' experience in a lead technician role in the construction field, and/or restoration/mitigation field, or experience gained through successfully meeting job requirements of Lead Tech I.
  • Valid Driver's License, with a driving record in good standing (Class C).
  • Must be insurable.
  • Bilingual (English/Spanish) preferred.
  • Able to pass a Respirator Physical and obtain a respiratory fit exam.
  • Industry certifications preferred, with the ability to pass medical exams if required for certification.
  • Ability to communicate and provide excellent customer service.
  • Good grasp of the English language (read, write, verbal).
  • Comfortable with utilizing software and applications in accessing documents, forms, reports, etc., and submitting same through company-approved methods.
  • Ability to effectively teach and actively contribute to the development of technicians (crew) through demonstration, encouraging opportunities for growth.
  • Strong understanding of safety guidelines and applies to daily tasks.
  • Successfully completed the Site Safety representative training.
  • Possesses thorough knowledge of company SOPs and adheres to guidelines. Shares with crew through application of SOPs in daily activities.
  • Expertise in the use of hand tools, power tools, and other miscellaneous equipment to complete the job.
  • Focuses on continuous growth and development. Asks for feedback and applies what they learn and is willing to do the same for others.
  • Can interpret, basic to complex instructions/plans/guidelines (i.e., – Material Data Sheets, schematics, drawings, etc.).

Working Conditions

  • Construction job sites, unfinished, new, and damaged.
  • Repetitive L/R hand motion (use of hand and power tools).
  • Agility: bend, squat, crawl, climb stairs, ladders, spaces, twist, pushing, pulling, reach down and overhead.
  • Requires ability to lift heavy objects frequently (up to 50lbs).
  • Can work in confined spaces.
  • Can work in unsanitary conditions, regularly.
  • Required OT for scheduled work, after-hour response, and weekends options available.

This position includes PTO, paid holiday, medical, dental, vision, EAP (Employee Assistance Program), life insurance, and 401K matching.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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