Customer Service Leader

6 days ago


Rumford, Rhode Island, United States Burlington Stores Full time

Overview

Burlington is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service. You will work closely with the Assistant Store Manager and Customer Service Supervisor to achieve this goal.

Salary: $15-$15 per hour

Key Responsibilities:

  • Model company core values and appropriate back of house standards and execution strategies for the receiving team.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods of time.

Benefits:

We offer a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.



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