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Case Manager

2 months ago

Sioux Falls South Dakota, United States Sammons Financial Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Case Manager to join our team at Sammons Financial Group. As a Case Manager, you will be responsible for providing exceptional customer service, managing complex applications, and ensuring timely and accurate processing of cases.

Key Responsibilities
  • Provide professional and courteous service to agents, distribution partners, and internal and external customers.
  • Manage and process applications, including reviewing and verifying information, and making decisions within prescribed policies and limits.
  • Communicate effectively with customers, agents, and internal stakeholders to resolve issues and provide updates on case status.
  • Work independently and collaboratively as part of a team to achieve daily production goals and improve overall efficiency.
  • Analyze complex information, identify solutions, and implement process improvements to enhance customer experience and reduce turnaround time.
Requirements
  • Bachelor's degree preferred.
  • 1-3 years' experience in a related field preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Excellent decision-making skills and ability to solve problems innovatively.
What We Offer
  • A competitive benefit package, including health, dental, vision, and retirement plans.
  • A healthy balance between work and personal life, with Friday afternoons off and generous paid time off.
  • A dynamic and supportive work environment with opportunities for growth and development.