Data Insights Specialist

19 hours ago


Columbia, Maryland, United States AT&T Full time

**Company Overview**

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. Our mission is to deliver exceptional service to our customers.

Salary

The estimated annual salary for this position is $94,500 in Columbia, Maryland.

Job Description

Key Responsibilities:

  • Gather, process, and analyze data into information and knowledge to support operations and business decisions.
  • Use enterprise monitoring and reporting tools to identify trends and opportunities for improvements in IT service processes and workflow.
  • Interact with clients to establish, maintain, and modernize clear business-based targets for service levels and ensure delivery of services is properly assessed, monitored, and managed against these targets.
  • Work with the service delivery organization and service managers to manage performance against service level targets.
  • Directs the researching, recommending, documenting, and implementation of changes to processes, procedures, and systems to enhance service delivery.

Required Skills and Qualifications

  • A minimum of two years of experience in a related field.
  • A bachelor's degree from an accredited college or university.
  • 8570 Certification is desired.

Benefits

We offer a comprehensive benefits package that includes:

  • Medical/Dental/Vision coverage.
  • 401(k) plan.
  • Tuition reimbursement program.
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays).
  • Paid Parental Leave.
  • Paid Caregiver Leave.


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