Data Insights Specialist
19 hours ago
**Company Overview**
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. Our mission is to deliver exceptional service to our customers.
Salary
The estimated annual salary for this position is $94,500 in Columbia, Maryland.
Job Description
Key Responsibilities:
- Gather, process, and analyze data into information and knowledge to support operations and business decisions.
- Use enterprise monitoring and reporting tools to identify trends and opportunities for improvements in IT service processes and workflow.
- Interact with clients to establish, maintain, and modernize clear business-based targets for service levels and ensure delivery of services is properly assessed, monitored, and managed against these targets.
- Work with the service delivery organization and service managers to manage performance against service level targets.
- Directs the researching, recommending, documenting, and implementation of changes to processes, procedures, and systems to enhance service delivery.
Required Skills and Qualifications
- A minimum of two years of experience in a related field.
- A bachelor's degree from an accredited college or university.
- 8570 Certification is desired.
Benefits
We offer a comprehensive benefits package that includes:
- Medical/Dental/Vision coverage.
- 401(k) plan.
- Tuition reimbursement program.
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays).
- Paid Parental Leave.
- Paid Caregiver Leave.
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