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Mortgage Operations Support Specialist

2 months ago

Maumee, Ohio, United States Capital Home Loans, LLC Full time
Job Overview

We are looking for a dedicated Administrative Support Specialist to contribute to our operational efficiency. This role is essential for maintaining the workflow and ensuring the success of our mortgage services.

Key Responsibilities:

  • Assist mortgage professionals, including loan officers and processors, throughout the lending process
  • Gather and meticulously assess borrower and third-party documentation for underwriting purposes
  • Maintain clear communication, both verbally and in writing, with all stakeholders to ensure smooth loan approvals and closings
  • Input, verify, and manage data across various online platforms
  • Prepare, send, retrieve, and organize electronic documentation
  • Establish and maintain client records while safeguarding personal and financial information
  • Coordinate activities with external service providers
  • Handle basic receptionist tasks, such as welcoming clients, receiving mail and packages, and managing document copying/scanning

Essential Skills:

  • Excellent customer service and interpersonal abilities
  • Strong written and verbal communication skills
  • Meticulous attention to detail
  • Ability to organize, prioritize, and multitask effectively
  • Self-motivated with a proven track record of meeting deadlines
  • Flexible and dependable

Qualifications:

  • High school diploma or equivalent
  • Prior experience in administrative roles or related fields
  • Proficient in Microsoft Office and Adobe applications
  • Quick learner, particularly in adapting to new technologies